Game Controls and Devices Issues - IMPORTANT, read BEFORE posting!

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How to post Game Controls and Devices Issues
All issues pertaining game controls and control devices (e.g. Joystick, TrackIR, OculusRift)
 
Whenever your game controls or input devices like Joysticks, Gamepads etc. do not work properly, or you experience issues with devices like TrackIR or OculusRift, please use the guidelines below.
 
To ensure that we are able to help you as quickly as possible, please be reminded that we can only help you properly when the submitted files and information are complete.
Also, be aware that you should only describe one issue per thread. If you experience multiple issues, please open a new thread for each separately, even when the issues appear to be similar.
 
In addition, please make sure to attach all required files directly to the forums unedited. Externally linked files and compressed files are not accepted.
 
Thank you for your help!
 
Please note that deleting your current profile.config.blk file can often assist in removing existing issues you may have. This file is no longer needed if they still exist.
 

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If you are using a custom hangar, sound or localisation modification to the client, then please return you client to its 'normal' configuration and test the issue BEFORE submitting a bug report. 

 

Please make sure to summarize the problem in your topic title as short and precise as possible.
Also, add the current client version in brackets in front of your post, e.g: "[1.37.45.25]  <Issue>"
 
To make the report valid and useful, please add the following files and information to your opening post:

 

1. A detailed description of the issue you have encountered with your device. Also specify the game mode(s) that is/are affected.

 

2. If applicable, specify the full name and type of the device. State if the device is running on a specialized software and if so, provide name and version.

 

3. Save your Control settings in game and attach the relevant .blk file to review your issue. Additionally, deleting your current profile.config.blk may resolve some issues. 

 

4. Attach your system's current DxDiag Log.

 

5. Attach the Client Log of the session in which the error occurred. If the problem is persistent, attach the latest one available.

 
To better help us resolve the issue, please also include the following:
 

6. If applicable, add screenshots visualizing your control settings (including axis and slider positioning) or other helpful information. 

 

7. If applicable, link a short video showcasing the issues you are encountering.

 

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What is a Client Log and how do you obtain it?
 

 

The Client Log
Client logs (file extension: .clog) are files generated by the War Thunder client and show a reflection of all the actions a user has performed in one secluded game session. As soon as the launcher initializes the start of the game, a new Client Log is being started, which is finalized when the client is closed (the game session ends). Besides recording the actions of the user, it also records the client-side calculations and has a built-in error catching system, that will allow the technical administration to identify game code or synchronization issues efficiently.

Client Logs are being saved once after a game session has ended. If you have an error that is reproducible, you can help increasing the expressiveness of your Client Log by starting a new game session, reproducing the error and then exiting the game manually. This way, the Client Log is very small and the error can be identified more easily.

Please note that for all bug reports, only the Clog File is required. Please do not attach the Clog File that includes the cef extension.

How to obtain your Client Log:

Client Logs are created automatically, so the only thing you need to do is to locate them.

DOWNLOAD FROM GAIJIN ENTERTAINMENT WEBSITE

 

1. If you have downloaded War Thunder from the Gaijin Entertainment website, follow the installation path that you've specified during installation and locate the '.game_logs' folder

 

 

 

2. Identify the Client Log (.clog) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option.

The files itself are also time-stamped, and follow this scheme: YEAR_MONTH_DAY_HOUR_MINUTE_SECOND_ID.clog

 

3. Attach the Client Log to your bug report

 

 

DOWNLOAD FROM STEAM

 

1. If you have downloaded War Thunder using Steam, follow the standard Steam installation path and locate the '.game_logs' folder

 

 

 

2. Identify the Client Log (.clog) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option.

 

The files itself are also time-stamped, and follow this scheme: YEAR_MONTH_DAY_HOUR_MINUTE_SECOND_ID.clog

 

3. Attach the Client Log to your bug report

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What is a DxDiag Log and how do you obtain it?
 
The DxDiag Log
The DxDiag log (file extension: .txt) is a text document that is created by Microsoft's DxDiag diagnostics tool, showing non-personalized information about the hardware and drivers of your system. The DxDiag log file helps our technical administration to identify whether the problem you encounter is happening due to incompatibilities or issues with certain hardware or driver components on your system. It is especially important with display or sound device issues, as it helps to identify the devices and their drivers easily.
 
You can find a more in-detail description (and tutorial) by relliK here.
 
How to obtain your DxDiag Log:
 
Obtaining the DxDiag Log is fast and easy. Just perform the following steps:
 

 

1. Press 'Windows Key + R' to open Microsoft's Run function

 

2. Type in 'dxdiag' in the input field and click 'OK'

 

 

3. The DxDiag Diagnostic Tool opens in a new window. Wait for it to gather the necessary information.

 

 

4. When you are running a 32-bit (x86) version of Windows, click on "Save All Information..." and specify a directory and name to save the file.

 

5. When you are running a 64-bit (x64) version of Windows, first click on Run 64-bit DxDiag, then click on "Save All Information..." and specify a directory and name to save the file.

 

6. Attach the DxDiag Log to your bug report