FATAL ERROR: EXCEPTION

[Erupp 1]

HELP!
Upon starting the game (From launcher, or from ACES.EXE) it slows down my computer before pulling up an error code and "Send to devs?"
FATAL ERROR
EXCEPTION

Ive tried reinstalling, restarting, and running as Administrator
I have no idea what to do and would like to get back into playing.

[relliK 3,228]

what OS are you using ?

what's your videocard and are the drivers up to date ?

when did this start happening ? like right after a game update or windows update maybe ?

or did the game crashed before this started ?

[Erupp 1]

OS Win 10

Videocard is a GTX 960 (Which i know can run this game)

Overall i can run this game no problem
Worked one day, closed game, relaunched an hour or two later, now it doesnt work

 

Edited February 22, 2018 by EruppXD

[relliK 3,228]

5 hours ago, EruppXD said:

Videocard is a GTX 960 (Which i know can run this game)

 

it sure can ^^ was just asking because especially laptops with dual graphics or certain intel gpus may have difficulties running the game.

 

1. did you already delete the game cache (by deleting the ..\cache\  folder in the ..\War Thunder\  main game directory), verified the game

files in the launcher settings (wrench icon in the top right corner of the launcher -> check files) or even reinstalled the game completely ?

 

2. and did you try switching between fullscreen and windowed (or full window) mode ?

 

3. does the game create client logs (*.clog files located in the ..\War Thunder\.game_logs\  folder) and crash dumps (file with a *.dmp file

extension located in the same folder) when you start the game ? if so - could you maybe upload a recent crash dump and the associated

crash file collection (a zip archive with the same name as the crash dump) ?!

[Erupp 1]

1. Yes, i have done all of those, even going as far to wiping the entire game from the computer (To my knowledge) and reinstalling it from scratch

2. Yes

3Annnd yes, here you go. 

 

 

b172da60-218b-4e6a-af47-b36c22180223.zip

b172da60-218b-4e6a-af47-b36c22180223.dmp

[relliK 3,228]

looks like the game is crashing in the hardware detection stage when it's trying to access the nVidia drivers / hardware.

 

you should try these things (maybe in this order ^^):

1. open the launcher, go into the advanced settings (gear icon next to the graphics presets) and disable nVidia highlights in the lower

    left corner. then try running the game.

2. completely shut down Geforce Experience before starting the game

3. reinstall the nVidia drivers. in this case i'd recommend to completely uninstall all nVidia related stuff (Geforce Experience, drivers etc),

    restart the system and then install the latest nVidia driver package... maybe even consider using the Display Driver uninstaller (DDU)

    to completely remove all gpu driver files (including all old / obsolete files that may not get removed using the normal uninstall option)

 

in addition you should maybe do a disk check since some files may be broken due to the crashes...

[Erupp 1]

Thank you so much, a full reinstall of the drivers (using DDU) worked.

Now, back to grinding at 60fps

Edited February 23, 2018 by EruppXD

[aymen202 0]

i think i have the same problem and my driver is up to date but my graphic card is so bad 

when i enter a battle it switches to my desck the to the game 2 times then it crashes

pls tell me just if i cant fix it cuz i cant get an other graphic card cuz im in a lab

[SScercetasul 0]

I have the same problem, upon starting the game: FATAL ERROR        EXCEPTION

The crash report is:

f3xz6r36w, 63572d69-ca3b-47ec-b224-647a02190221

I upgrade the windows from windows 7 to windows 10, reinstall the driver after using DDU, put an old driver...

After a test with Lenovo diagnostics, I found 2 problems. I have no idea what is going on. 

Some games are working, with high FPS ( League of Legends)  and in others, there are some textures visible while playing (IL2 Sturmovik Battle of Stalingrad)

I have a Lenovo K430 Desktop (IdeaCentre) - Type 3109 - i7, 16Gb RAM, Geforce GTX 660, Windows 10 x64.

[Savanne 455]

14 hours ago, SScercetasul said:

I have the same problem, upon starting the game: FATAL ERROR        EXCEPTION

The crash report is:

f3xz6r36w, 63572d69-ca3b-47ec-b224-647a02190221

I upgrade the windows from windows 7 to windows 10, reinstall the driver after using DDU, put an old driver...

After a test with Lenovo diagnostics, I found 2 problems. I have no idea what is going on. 

Some games are working, with high FPS ( League of Legends)  and in others, there are some textures visible while playing (IL2 Sturmovik Battle of Stalingrad)

I have a Lenovo K430 Desktop (IdeaCentre) - Type 3109 - i7, 16Gb RAM, Geforce GTX 660, Windows 10 x64.

Do NOT use G-Force experience. Lower your settings to Medium. G-Force Experience is trash and is showing you BS "Optimization". The GTX660 is a 2GB VRAM GPU, so you will have to play on Medium.

Also, upgrading from Windows X to Windows 10 is NOT recommended. I would go with clean install. Its that how bad the "Upgrades" are.

Also, why use older driver? Make sure you are using a Windows 10 compatible one.

[SScercetasul 0]

I uninstalled G-Force Experience, set the settings on low. In the garage are some strange textures in the background. Same if I start a game.

I don't understand if it is from drivers or the graphics card is faulty. 

[Savanne 455]

3 hours ago, SScercetasul said:

I uninstalled G-Force Experience, set the settings on low. In the garage are some strange textures in the background. Same if I start a game.

I don't understand if it is from drivers or the graphics card is faulty. 

Did you check the Game files? This should not happen. Either you got corrupted game files, or something in the OS/drivers got corrupted, OR the GPU is kicking the bucket. Have you checked the GPU temps?

If the previous things dont work, you can try downloading a tool, to either increase GPU voltage a bit, or reduce clocks a bit (incase its a GPU problem).

[SScercetasul 0]

Thank you for your time and patience.

I moved the GPU in another computer with the same results. So the GPU is faulty.

Can you recommend me a tool to increase GPU voltage or reduce clock?

[Savanne 455]

On 23/02/2019 at 11:42, SScercetasul said:

Thank you for your time and patience.

I moved the GPU in another computer with the same results. So the GPU is faulty.

Can you recommend me a tool to increase GPU voltage or reduce clock?

Not sure if it would work. You can try the RivaTuner tool, but not sure for which cards work, OR the MSI Afterburner.

But then, it is not known if the OEM vendor have allowed access to the GPU, to allow voltage and clock control. Check if the OEM vendor has such software.

[SpiCYValentine 1]

I have this Error 3 month now and i cannot start the game .It Crashes  and says [Fatal Error: "Exception!"].

My computer is  completely capable of playing this game on ultra settings .

=>MSI GL72M REX:

- Intel core i5-7300hq

- Nvidia gtx 1050 ti

IF anyone has a fix pls suggest me,  i  appriciate it.

=>What i have tried so far:

-Verify Files

-Delete cache and Verify

-Reinstall

-Reinstall Nvidia drivers

-Reinstall Intel Graphic Drivers

-Reinstall Gforce Experience

-lower settings ,removing Vsync,change to Windowed,

-Tried ace.exe

-Tried playing other games...

-Came back to Solve this but i need HELP!!

 

[relliK 3,228]

4 hours ago, SpiCYValentine said:

It Crashes  and says [Fatal Error: "Exception!"].

 

if there are any crash dumps (files with a *.dmp file extension) in the ..\War Thunder\,game_logs\  folder

could you maybe upload the most recent one (and maybe the associated crash dump file collection (a

*.zip archive with the same name as the crash dump as well) ?!

 

did you also try a clean boot (basically a windows boot without any 3rd party tools / services) to rule out

any 3rd party tool / service interfering with the execution of the game ?

[Crazy_Murdock 0]

I have the same problem
Few months ago I can play without this Fatal error: exception. After a game update the same day I can play only with error message. But this day after the error message the login screen come up but it didn's sense any mouse or keybord order (klick) Alt+F4 and the mouse cursor can move but login screen freeze. 

 

fk38gxlkp, c0e58f8b-9ebe-4371-91ba-e437d2190620

 

My setup is a Dell Inspirion 15 7564   16GB RAM dual videocard Intel HD 630 and Geforce GTX 1050 Ti Windows 10 64bit i7 7700HQ

Try reinstall drivers, clean install also and delete cash check files everything that writed above. Other games working fine. pls help me what I have to do?

sorry for bad english

 

fk38gxlkp.zip

[PrussianOwl 442]

I think it's this latest update, I haven't had problems like this until after it downloaded.

[Crazy_Murdock 0]

I still have got this problem

[Skaanderbeg 6]

me too 

[Crazy_Murdock 0]

I've got a solution:
I didn't do anything just download the game in the homepage (without steam) and install it another destination not the original (my original installation floder was the E:\steam library\steamapps\common\Warthunder) now its on E:\WarThunder\... working fine.
before that I do the same thing but I installed on the same directory thats why it doesn't work. 

[Skaanderbeg 6]

I installed Wt in another destination but have same problem, cannot click anothing inside the window of Wt. Anyone can help me? Please...

[szl0834 0]

On 21/06/2019 at 02:00, relliK said:

 

if there are any crash dumps (files with a *.dmp file extension) in the ..\War Thunder\,game_logs\  folder

could you maybe upload the most recent one (and maybe the associated crash dump file collection (a

*.zip archive with the same name as the crash dump as well) ?!

 

did you also try a clean boot (basically a windows boot without any 3rd party tools / services) to rule out

any 3rd party tool / service interfering with the execution of the game ?

I have the same problem, it said FATAL ERROR EXCEPTION.

can you check my log files?

I have tried to use DDU reinstall the drive and reinstall the game but it did not work.game_logs.zip

updated: I can use 32 bit version aces.exe to launch the game

Edited June 24, 2019 by szl0834

[Skaanderbeg 6]

I still have the problem. I can launch  the game from 32bit.

Gaijin help us

Edited June 24, 2019 by Skaanderbeg

[relliK 3,228]

one thing you guys seem to have in common is that you got systems (laptops ?!) with an intel / nvidia gpu combo (nVidia Optimus)

and according to szl0834s crash dumps it's the intel driver that is crashing...

 

while the intel gpu should only be used to display the pictures the nVidia gpu is rendering it looks as if there may be a problem with

this combination (just an assumption !) and ofc this does not explain why the 32bit version is running oO. however if the 32bit client

is indeed running flawlessly that's a viable workaround imho (until the root cause of this issue is found and fixed).

 

i would have recommended to have a look into the intel gpu drivers (update them if possible) but according to the driver date in the

crash dump of szl0834 at least his intel drivers appear to be quite recent... so,,,, i dont know =/