FATAL ERROR: EXCEPTION

[felix_ardyan 2]

On 25/11/2019 at 15:38, Banzonho said:

 

 

Someone can help me, please??

that just broken game or broken storage 

1 reinstal the game 

2your hard disk is broken there are many free aps to check your hard disk live by read and write test

[Banzonho 0]

I can't even uninstall it completely, since I can't enter the launcher! The hard drive is not broken. I think the problem started with lonlife accelerator, but I had already uninstalled it, installed it again, tried everything. Someone's have any idea how to completely remove warthunder without enter the launcher? Every time I try via steam it don't remove everything.

[Banzonho 0]

guys, another information, when I do the steam uninstall, then the new game has only 110mb, I think steam is not uninstalling everything.

[DeaserCZ 0]

I had this problem too. Never had any problem starting and playing the game before. Read all these tips and tried everything until I saw I don't have ticked "Easy Anticheat" in launcher. Now it's running again without problems so make sure you have enabled that "Easy Anticheat" pole right above Play button in launcher. Maybe it will help someone.

[Failuremanagemen 0]

i also have a fatal error exception. it appears after anticheat load and just as wt is about to enter fullscreen. Interesting part is that if i ignore fatal error exception screen and send crash id to gaijin screen which i can also shut down, the game starts enters the hangar and battles but has short frequent screen freezes. Its playable but really annoying. When i close fatal error screen the game shotsdown automaticly. and my game also creates error folders. this started happening after i cleaned up my cpu cooler and had a bit of a hard time with thermal compound. i always put too much and my cpu overheated up to 85 degrees once then i shut iy down again and put the right amount and it ran smothley but wt was still throwingout this issue. I tested oother games soo i am pretty sure that cpu isnt damaged. I tried everything reinstaling diagnosing file checking. steam and off steam instalations removing my nvidia driver folder and installing a new driver for it. in the end nothing. i ll post cash files here so if anyone knows whats going on please help. Thanks in advance.   

fk64j7mw6.zip fk64j7mw6.dmp

[relliK 3,228]

atm Avast and AVG causing this issue...

 

disabling them or adding WT to the exception list does not work - you will either have to uninstall Avast / AVG and use a different

anti virus software or just run the game with the exception error in the background (and wait for an update).

[BlackEve 131]

The EAC that nobody uses, check it now. Seems that it's now mandatory. Solved this issue for me.

 

[Failuremanagemen 0]

On 28/02/2020 at 20:11, relliK said:

atm Avast and AVG causing this issue...

 

disabling them or adding WT to the exception list does not work - you will either have to uninstall Avast / AVG and use a different

anti virus software or just run the game with the exception error in the background (and wait for an update).

This worked thank you so much.

[Al_Khalid 0]

Hey there,

 

I seem to have a similar issue with a fatal crash occurring every time I try to start the game. I tried deleting the cache file, re-installed the game, turned off Nvidia highlight and tried windowed mode but with no success. I'm linking the game log file in case that helps finding what wrong.

 

PLS HALP

 

Thank you

bpreport.log

[Splattoon 29]

also getting errors  relliK   has advised in another post to check your events list in Admin , there you will see a AVG dll as the problem , found it in mine:-

 

bad_module_info

0.0.0.0

00000000

aswAMSI.dll_unloaded

20.1.5069.0

5e4bcfd4

c0000005

00000000000c5578

c58

01d5f3886ad5cf4c

bad_module_info

aswAMSI.dll

34a1a986-3b71-43e2-8735-48956a869530

  

have passed this onto AVG  but not counting my chickens ,1,2,3,4,,, 1 million and 1 ,2,3  and so on !!!!!!!!

[WhaleCo 3]

I have the same error, but I can just ignore it, game launches anyways. I don't have the freezes someone else is experiencing. The only thing I can not do is close the error message, if I do that, the game immediately closes.

[Splattoon 29]

AVG have no solution yet , made me disable several components in AVG and it still happened , waiting on their next idea  hahahaaaaa 

[LegionMk1 3]

Im also having this issue but I have neither of the anti virus programs that can cause the issue on my system. The game is essentially unplayable to me.

[relliK 3,228]

2 hours ago, LegionMk1 said:

Im also having this issue but I have neither of the anti virus programs that can cause the issue on my system. The game is essentially unplayable to me.

 

could you maybe upload your most recent client log (file with a *.clog file extension located in the ..\War Thunder\.game_logs\  folder) ?!

Edited March 7, 2020 by relliK

[LegionMk1 3]

My most recent file is attached but I think I might have fixed my issue? I went to the EAC website to see if their is anything I could do and I ended up doing step 2 on here - https://www.easy.ac/en-us/support/game/issues/guide/. Specifically part 2 of step 2 -> ''Lastly, run the following command with Administrator rights to repair corrupted system files. sfc /scannow '', this found corrupted files and fixed them. I've since launched War Thunder 4+ times to check and its launched without issue each time! If I get the same issue again I'll be sure to post the latest log here. Thanks for your help.

2020_03_07_11_00_32__14668.clog

[Buddy_pall 0]

I got almost the same thing. It says fatal error: exception but the game still loads and works just fine. Loaded normally and plays fine.

[Happyguy22 1]

Game keeps crashing whilst booting.

 

Tried:

-Changing from fullscreen to windowed.

-Reinstalled Nvidia

-Shutdown Nvidia

-Checking files

 

Haven't reinstalled, I'd prefer not to reinstall due to slow internet speed.

 

File below should be the one.

pkmhezwfr.zip

[LegionMk1 3]

Seems like my fix was only temporary, its now crashing with the same error again, even after playing a few games early on today. This makes me think its something on EAC's end?

 

Attached is the latest file from the last exception error crash.

 

Edit:Just tried relaunching the game and I got in with no issues and can play fine, this is a very inconsistent issue. I have changed absolutely nothing on my system since it crashed earlier on, where the attached log is from.

2020_03_07_16_09_44__21416.clog

Edited March 7, 2020 by LegionMk1
Additional info

[relliK 3,228]

1 hour ago, LegionMk1 said:

Attached is the latest file from the last exception error crash

 

shortest client log ever ^^

 

basically the client cannot even display the first splash screen (or barely) but crashes right away with an access violation (but no further information) =/

though it says a crash dump has been created - E:\SteamLibrary\steamapps\common\War Thunder/.game_logs/2020_03_07_16_09_44__21416.clog-16.09.45.dmp

maybe you could upload that one ?! 

[LegionMk1 3]

9 minutes ago, relliK said:

 

shortest client log ever ^^

 

basically the client cannot even display the first splash screen (or barely) but crashes right away with an access violation (but no further information) =/

though it says a crash dump has been created - E:\SteamLibrary\steamapps\common\War Thunder/.game_logs/2020_03_07_16_09_44__21416.clog-16.09.45.dmp

maybe you could upload that one ?! 

Lol apologies on attaching wrong one etc, hope this is the correct one

2020_03_07_16_09_44__21416.clog-16.09.45.dmp

Edited March 7, 2020 by LegionMk1
Spelling

[relliK 3,228]

9 minutes ago, LegionMk1 said:

hope this is the correct one

 

it is and it looks as if the rtsshooks64.dll from the RivaTunerStatisticsServer is crashing...

you could have a look if an update for RTSS is available or if you dont use the overlay

anyway you may consider to uninstall the RTSS. 

 

while RTSS may have come with another tool (like MSI Afterburner for instance) it may

not be 'needed' by that tool unless you want to use an ingame overlay.

 

edit: forgot to mention that it may not even have to be uninstalled but disabling the

overlay (in Afterburner at least ^^) will disable RTSS so it wont start at all but remain

on the hdd / system.

Edited March 7, 2020 by relliK

[LegionMk1 3]

13 minutes ago, relliK said:

 

it is and it looks as if the rtsshooks64.dll from the RivaTunerStatisticsServer is crashing...

you could have a look if an update for RTSS is available or if you dont use the overlay

anyway you may consider to uninstall the RTSS.

Both programs are fully up to date, looks like I will make a profile in RivaTSS to tell it to not run during/over War Thunder. Seems odd that this issue has only recently started for me as I've used both programs for years with no issues etc. It's probably the recent adding of EAC that caused my issues? At least I'm more aware of those 2 programs causing potential problems in the future in this and other games etc.

 

Thanks for getting to the cause and solution to my issue.

Edited March 7, 2020 by LegionMk1

[relliK 3,228]

9 minutes ago, LegionMk1 said:

It's probably the recent adding of EAC that caused my issues?

 

or War Thunder or Windows (update) ?! who knows 8D

 

i guess that's just one of the problems with software development (or evolvement even)

anything can change at any time =/ guess there is a reason for the saying 'never touch

a running system'... and with update 1.97 just around the corner there may (and most 

likely WILL) be more changes and problems ^^ but maybe others will be solved

[eljot20 57]

Must be the latest up - I've got this issue today, within couple of hours from the previous log on and it won't go, yet if untouched the game works normally.

DxDiag.txt

[Rogatywka_39 760]

Same problem i can load the game but if I press "ok" on fatal error game crash

DxDiag.txt

Edited March 8, 2020 by Rogatywka_39