gromvoiny 12,771 Report post Posted July 9, 2018 Recently we made changes to how Steam DLC for War Thunder work. Before, you were assigned the activation key upon purchase. There are no more keys. Now, the purchase of DLC is tied to the Steam account that made it. To get the DLC in the game, you need to have Steam version of War Thunder installed and your Gaijin account which you use to login should be linked to Steam account that made the purchase. You can read more about account linking here - https://forum.warthunder.com/index.php?/topic/325585-linking-email-to-steam-id/ Once you link the account, use Steam login button on startup screen of the game and you will get the purchase. 3 Share this post Link to post Share on other sites More sharing options...
Beni_Vidi_Vici 5 Report post Posted December 24, 2020 Hello, I would like to ask for help, today I bought 3 packages in the steam store, the British starter pack, Italian starter pack, and the Japanese starter pack, my problem is that I really didn't want the Japanese packet, I wanted the French starter pack, I got distracted and accidentally bought it, I would like to know if I could exchange the Japanese package for the French one, or make a refund to buy the French package, I am from Mexico and I bought the package in the store corresponding to my country, right now they have the same price, I hope you can help me solve my mistake. I had previously purchased the Japanese vehicles, I am aware and agree that, if they remove the package, it would include the lions, premium days and possibly the vehicles, I will accept that. I hope you are understanding and help me with a solution, in the possibilities that are within your reach. Thanks for reading me. Share this post Link to post Share on other sites More sharing options...
Beni_Vidi_Vici 5 Report post Posted December 24, 2020 (edited) I just reviewed very well, I just realized that the Japanese package, although it is well written, shows images of premium vehicles, the same is shown in the official store, also the premium days were not activated. I am very sure that this is considered fraud, I will continue to wait for an adequate response, I cannot leave this aside because I think it totally damages the experience of the game. Edited December 24, 2020 by Beni_Vidi_Vici Share this post Link to post Share on other sites More sharing options...
relliK 3,228 Report post Posted December 24, 2020 contact the support on this website - https://support.gaijin.net/hc/en-us (sign in at the top right then create a ticket / submit a request) Share this post Link to post Share on other sites More sharing options...
gromvoiny 12,771 Report post Posted December 24, 2020 47 minutes ago, Beni_Vidi_Vici said: I just reviewed very well, I just realized that the Japanese package, although it is well written, shows images of premium vehicles, the same is shown in the official store, also the premium days were not activated. I am very sure that this is considered fraud, I will continue to wait for an adequate response, I cannot leave this aside because I think it totally damages the experience of the game. I don't understand what you're talking about, but anyway, contact support like already advised. 1 Share this post Link to post Share on other sites More sharing options...
Ezekielxinhao 0 Report post Posted April 20, 2022 I want to ask if I have Gaijin account that I always play via steam with same email address, and I had accidentally created a steam login account in war thunder. So if I purchased a DLC pack from steam, where did the dlc pack will go? Share this post Link to post Share on other sites More sharing options...
gromvoiny 12,771 Report post Posted April 30, 2022 On 20/04/2022 at 13:28, Ezekielxinhao said: I want to ask if I have Gaijin account that I always play via steam with same email address, and I had accidentally created a steam login account in war thunder. So if I purchased a DLC pack from steam, where did the dlc pack will go? It always goes to the Steam account that purchased the DLC. You can ask support to link your accounts properly if you created second one unintentionally. 2 Share this post Link to post Share on other sites More sharing options...
Ruddy45 0 Report post Posted July 1, 2022 On 30/04/2022 at 17:45, gromvoiny said: It always goes to the Steam account that purchased the DLC. You can ask support to link your accounts properly if you created second one unintentionally. ok now i'm more desperate. In this summer sale I bought a pack with 3 DLC but it was for the STEAM war thunder account that I don't use (level 2). I contacted support and I haven't heard back for over 20 hours. Will I lose my money/DLC? Share this post Link to post Share on other sites More sharing options...
AIEKALNICK 0 Report post Posted November 5, 2022 On 02/07/2022 at 05:51, Ruddy45 said: ok now i'm more desperate. In this summer sale I bought a pack with 3 DLC but it was for the STEAM war thunder account that I don't use (level 2). I contacted support and I haven't heard back for over 20 hours. Will I lose my money/DLC? i also have the same problem that you have and i still waiting for the tech support reply Share this post Link to post Share on other sites More sharing options...
