iPlayRed 2 Report post Posted December 24, 2019 Good morning, The 18th of this month, I bought 33€ of GE in the game. The same day I took a one day premium. On Saturday (the 21th), I connect for the first time again after the 18th, and I was very surprised when I had 0 GE, 100k Silver lion. I tough It was a bug and I didn't check the same day and the following day. But yesterday I connect myself again and it was the same, I didn't really understand what happened, until I check my battle log ( it started on the 18th). I don't play tank, I don't really have interest in it, but my match history was full of tank game ... and the hour at witch the game have been played .... In PM I can show you proof that I wasn't even in front of my computer (I had final and some party, I was at a karting track on sunday, and on monday I was buying my Christmas gift ...) When you compare to that : You understand there is a problem ... I don't have this game, I didn't play them, I din't spend my silver lions neither the GE ... The thing is, I only have one PC, I know who play with it, (not my girlfriend, she don't play and she was working anyway)It's only me. I Connect myself with steam,( 76561198034432136) I don't understand how someone can play WT only with my steam connection... My steam account is clear, I changed my password nothing has been bought or anything. My nickname in war thunder is iPlayRed. Can you please check the IP of all the game of the last week, you will see that someone is playing instead of me. I didn't screenshot it, but i had the 7th day reward for connection today, even if I know that I didn't connect myself as much during this week Thank you for helping me. 1 Share this post Link to post Share on other sites More sharing options...
michiyl 569 Report post Posted December 24, 2019 I have the feeling this is better handled as a support ticket: https://support.gaijin.net/hc/en-us Moderators here don't have any access to such account data, and thus can't help you! :/ In any case, I'd say you should look into the two-step authorization once this has been cleared by the support (if this is possible with Steam) Share this post Link to post Share on other sites More sharing options...
Baron370 50 Report post Posted December 24, 2019 Check your email. Gaijin usually sends you an email that someone signed in to your account. it includes the date, time and location based on the IP. You should also setup a Two-Step Authorization. https://support.gaijin.net/hc/en-us/articles/203623622-How-to-set-up-the-Two-Step-Authorization-Google-Authenticator- Share this post Link to post Share on other sites More sharing options...
ALIEN109 1,321 Report post Posted December 24, 2019 Enable 2 steps authentication Contact support https://support.gaijin.net/hc/en-us/requests/new Share this post Link to post Share on other sites More sharing options...
Ambassador_SVK 716 Report post Posted December 24, 2019 (edited) Sing up here:https://store.gaijin.net/user.php?skin_lang=en check Security - Acount Protection ... Picture AboveIf there will be sing from place where you are not able sing (foreign country) contact support. He also could use some cheats and you can be banned. And also do not forget in future using 2 step autenticator. Edited December 24, 2019 by Ambassador_SVK 1 Share this post Link to post Share on other sites More sharing options...
iPlayRed 2 Report post Posted December 24, 2019 Ok, thank you all for your answer I will write a ticket and enable the 2 step autorisation, but I didn't excepted to be hacked on a steam connection ... 1 Share this post Link to post Share on other sites More sharing options...
michiyl 569 Report post Posted December 24, 2019 2 minutes ago, iPlayRed said: Ok, thank you all for your answer I will write a ticket and enable the 2 step autorisation, but I didn't excepted to be hacked on a steam connection ... It's just one's and zero's for a computer, so your part is to make it as hard as possible to those who invest time in hacking so that they don't want to spend so much time on your account Share this post Link to post Share on other sites More sharing options...
magazine2 7,957 Report post Posted December 24, 2019 -Change your WT password fast. -Change your Steam password fast. -Enable 2-step authentication. -Check your email linked to your WT account and it will say if someone logged in from another location. -Contact customer support and tell them what happened. -Go to your profile and click security > account protection to see your login history. No one on the forum can help you any longer, only give you tips to secure your account. Contact support now, good luck and thanks everyone for the help. https://support.gaijin.net/hc/en-us Merry Christmas too 1 Share this post Link to post Share on other sites More sharing options...
