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Customer support working hours


Snoopek13
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Hi, 
I have problem with gaijin customer support, the case is that I bought steam packs and they linked to wrong accout so I go straight to support and they responded to my ticket, the problem is that Im waiting 4 days to solve it...I got 1 answer per day...

medal medal

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Answering speed depends on number of tickets they have. Just be patience please. 

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We have really good support, they will solve your issue as fast as possible.Be aware that right now there is a weekend.

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Depends. 

In private banking I would say it's bad.

In gaming industry, when you need, for example wait weeks for answer from some companies IMHO we have good timings. 

 

Still, I hope you will get your answer soon™

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  • Steam Moderator
On 04/07/2020 at 06:07, Snoopek13 said:

Please tell me that support is working during the weekend ?

Yes, Steam support works (offers support) on the weekends.

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  • 2 years later...
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