windows linux mac What are problem report files and how do you obtain them?

[LordMustang 7,405]

What are problem report Files and how do you obtain them?

The problem report Files
Problem report Files (file extension: .dmp) are files generated when the War Thunder client crashes. They contain a memory image of the point when the War Thunder executable has stopped working and thus vital information for the technical administration to identify the reason for the unexpected termination of the program.
 
How to obtain your problem report Files:
 
Problem report Files are created automatically, so the only thing you need to do is to locate them.
 
Important note:
 

• If the game crashes, problem report files can be found in the .game_logs folder
• If the launcher crashes, problem report files can be found in the .launcher_log folder or in the .start_app_logs folder

 
DOWNLOAD FROM GAIJIN ENTERTAINMENT WEBSITE

 

1. If you have downloaded War Thunder from the Gaijin Entertainment website, follow the installation path that you've specified during installation and locate the '.game_logs' folder

 

 

 

2. Identify the problem report File (.dmp) with the associated compressed file that was created when the client crashed. This is usually the latest file of its kind created, so sorting by date is the easiest option.

 

3. Attach the problem report file with the associated compressed file  to your bug report

 

 

DOWNLOAD FROM STEAM
 

 

1. If you have downloaded War Thunder using Steam, follow the standard Steam installation path and locate the '.game_logs' folder

 

 

 

2. Identify the problem report File (.dmp) with the associated compressed file that was created when the client crashed. This is usually the latest file of its kind created, so sorting by date is the easiest option.

 

3. Attach the problem report File with the associated compressed file  to your bug report